TERMS AND CONDITIONS

All orders that you place with Melmade Stationery will be subject to acceptance in accordance with these terms and conditions. 

 

PROOFS

Proofs are sent via email, using the wording and layout agreed in your order. Any changes required to the wording must be emailed and the proof rechecked and signed off.  

Once artwork is sent to print no changes can be made so it is vital the digital proof is check by yourself and a second person. 

All efforts are made to ensure spellings and details are correct, however if errors are made, the customer is responsible for checking this. 

Any errors made will be liable and payments will be required to amend and reprint. 

Please be aware that colours can alter or appear slightly different to that on screen and digital proofs, screen settings, Paper type and print processes can also cause changes in colours. 

Once happy with the proofs, please email to confirm that you are happy for printing to proceed. 

Printing can occur as quickly as the same day as sign off, so any subsequent corrections, not mentioned before sign off will result in the additional/amendments charged on top of the original order. 

Printed proofs are available at an additional charge.

 

ORDERING

Once we have received your order, we aim to get proofs to you within 1 week for House Collections and 3 weeks for Bespoke orders. Once approved, finished stationery will be delivered within 10 to 14 working days. Please allow more time if stationery has added elements such as gold leaf, embellishments, ribbon etc as this will take more time. 

Every effort is made to get orders processed and sent as quickly as possible. These timings can change due to circumstances beyond our control, but we will always keep you updated on your order.

The price includes the designs, proofs, printing and any extra design elements as discussed.

Postage and packaging will be calculated depending on size and weight and will be added to the final invoice.

A deposit of 50% is required on placing your order unless ordering a bespoke design in which case the bespoke design fee will be taken as deposit.

The payment of the deposit will be taken as acceptance of the terms and conditions.

The remaining amount must be paid before stationery is sent to print (100% for bespoke orders and the remaining amount of 50% for House Collections.) If the order value if less than £100, then the full amount is required upon placing the order. Any subsequent reorders for additional stationery is subject to a £25 minimum order fee. 

Payment details will be sent with all invoices. 

Please ensure you have ordered enough as reprints of a small batch can be very costly. We suggest always ordering a few extra and one for your own keepsake.

 

DELIVERY

Orders under 2kg will be delivered via Royal Mail. Orders over 2kg and larger items such as Table Plans will be delivered via Courier. 

A signature will be required on delivery to provide proof of receipt.

If you live locally and prefer to collect the order please let us know.

We must be notified of defective goods within seven working days or you are not guaranteed a replacement. However delivery dates are not guaranteed and melmade stationery will not be held responsible for orders not delivered on or around the estimated delivery dates. Please allow enough time to account for this possiblity. 

Please also take into account bank holidays and Christmas, these can delay an order so please allow more time if necessary when ordering around these times.

 

BESPOKE DESIGNS

I offer two sets of amends after the initial proof has been sent to you. Any additional changes are chargeable at an additional rate.

The design fee covers you for all items chosen for your wedding including on the day stationery. 

 

CANCELLATION/REFUNDS

Cancellation of an order will be subject to any costs incurred and at which stage the order is at.

Bespoke design fees are non refundable as our any booking deposit.

We do not accept returns of any items, if you’re unhappy with your order please contact us at [email protected]

We must be notified of defective goods within 7 working days. Defective goods must be returned to us by recorded post. We will reimburse postage costs please provide proof of the cost. Upon receipt of defective goods we will contact the customer to arrange a replacement or refund.

 

We reserve the right to update information and prices on our website at any time, including our Terms and Conditions.All stationery, artwork and designs are the copyright of Melmade Stationery. All rights reserved.